In these terms & conditions HSCo is Huddersfield Screenprinting Company Limited.
ORDERING PROCESS
1: Quotation
To obtain an accurate quote HSCo requires the following:
- Appropriate artwork file;
- Garment type and/or product code if known;
- Quantity;
- Colour(s) with Pantone references if required;
- Contact details such as email address, shipping address and telephone number.
- Quotations are valid for two weeks.
2. Ordering
Once a quote is approved by the Customer, HSCo will provide an estimated turnaround time. HSCo will always endeavour to meet the Customers deadline but the lead time may change due to conditions out of HSCos control. If the Customers’ estimated shipping date is close to the date that the order is required, it is the Customers responsibility to let HSCo know at the Customers’ earliest convenience.
Under no circumstances is HSCo liable for any consequential loss. All lead times are approximate.
The customer is responsible for ensuring the accuracy of the customers’ order.
When an order is created the garments and printing are produced to the specification agreed on the accepted quotation and supporting documentation (artwork and/or proof)
HSCo does not hold stock blank garments. When an order is placed by the Customer, HSCo will order blank garments from an agreed supplier. Any changes to the garment type, colour and sizes are therefore not possible after the order has been placed. Any additions to the order are likely to result in a longer turnaround time.
HSCo will check stock and availability on garments prior to quotation and will always endeavour to supply exact quantities ordered. HSCo cannot be held responsible for garments being out of stock or longer printing lead times than estimated, due to longer manufacturing lead times and shipping delays.
While HSCo will stock check each order prior to print, HSCo will not be liable for inconsistencies in colour shade, shape or dimensions of any garment.
Where the customer is to supply materials, t- shirts or garments to HSCo, the Customers’property will be held by HSCo at the Customers’ sole risk.
The customer will indemnify HSCo against any liability for infringement of the intellectual property rights of any third party, resulting from the supply.
Any screens made by HSCo will remain the property of HSCo and can not be removed from the premises. The screens will remain at the disposal of the customer for 12 months, after which time screens will be re-claimed to be reused.
If an order is cancelled prior to the start of production, the Customer will be liable for a garment restocking fee that HSCo will incur on return of goods. Therefore HSCo can only give a 50% refund on pre-production cancellations.
Orders cannot be cancelled if the printing process has begun.
3. Payment
Payment terms are full payment up-front for all orders, unless otherwise specified.
For credit agreed accounts, payment of goods supplied by HSCo is due 30 days after the date of the invoice covering such goods. If the Customer fails to pay for the supply within the time agreed then in addition to its other rights, HSCo reserves the right to cancel the credit agreement, suspend any further deliveries and charge the Customer interest on the outstanding amount at the rate of 3% per annum, above Lloyds Bank base rate from time to time.
4. Artwork/Proofing
Where the Customer is to supply Artwork, HSCo recommends artwork supplied as vector files such as .pdf or eps at 300 dpi. It is the Customers responsibility to supply print ready files that are accurate and scaled to the correct print size.
HSCo will not be liable to the customer for any imperfections in the finished product arising out of imperfections in the artwork and/or reference material supplied, such as incorrectly saved artwork or design and spelling and/or punctuation errors made by the Customer.
Where HSCo is providing artworking services, HSCo will produce a full PDF proof to ensure artwork placement, size and colour selection is correct. At this point it is possible to make amendments to the position, size and colour(s) of the artwork. Once the PDF proof is approved by the customer, the order will go into production and no further changes can be made.
5. Screen Printing
Screenprinting is a process whereby ink is manually pushed through mesh screens that have been exposed to contain the Customers artwork. It is a manual process that requires a lot of work setting up therefore a minimum run of 50 garments is required for one screen printing run.
A screenprinting run is defined as the printing of one design without changing screens or design.
HSCo supplies screen printing services using inks appropriate for the print run ordered, unless otherwise specified.
HSCo may require alterations to artwork layouts, which may affect production times. HSCo will always endeavour to iron out print technicalities prior to a print run.
Designs will be the same size on all garments in a single print run, unless agreed otherwise.
Printing onto dark garments may require the use of a white underbase. This process takes additional time and therefore which incurs an additional cost included in the print price. HSCo will always advise of this at quotation.
Changing ink colour during a print run will incur a clean down charge.
A single print run can only be made up of similar garments ie. t-shirts OR tote bags. Different substrates have different size set ups and ink requirements.
HSCo uses Pantone references for ink mixing. Any digital file supplied without a Pantone reference will be given the closest possible ink colour reference matched by us, by eye.
All Customer supplied garments are supplied at the Customers own risk and HSCo will not be responsible for the cost of the supplied garment(s). Due to the nature of the business, spoils are possible and we strongly recommend supplying extra pieces if exact quantities are required.
All Customer supplied garments must be checked by the customer before sending them to ensure that there are no manufacturing defects. HSCo will not, at any time, be responsible for any imperfections in the finished product if faulty garments are supplied.
6. Quality Control
Once a print run is complete, HSCo will perform a quality control inspection of the finished products. Any defective products that have been sourced and supplied by HSCo will not be charged to the customer.
HSCo is not liable for defective printing onto customer supplied products, with a 5% tolerance.
7. Packing
T-Shirts are folded in tens. Hoodies/sweaters are folded in fives and stacked in size order. Garments are then bagged using bio-degradable plastic or recycled garment bags.
8. Shipping
HSCo uses next day courier companies such as DPD and UPS who collect from HSCo every day. The Customer will receive an email notification with tracking when an order has been booked in for courier collection. Customers are also welcome to call in HSCos studio by prior appointment, to collect ready goods.
It is the Customers responsibility to provide an accurate shipping address. HCSo cannot be held liable for delayed or failed delivery attempts due to inaccurate shipping information supplied by the Customer.
9. Complaints
HSCo goes to great lengths to ensure that every order is perfect. HSCo will accept responsibility for any order printed differently to the supplied artwork or approved proof and will reprint the defective product. All claims must be submitted within 48 hours of the date of delivery. HSCo does not offer refunds, but will reprint any production errors that exceed the spoilage rate.
