T&C's

In these Terms & Conditions 'we' 'our' and 'us' is Huddersfield Screenprinting Company Limited and 'you' and 'your' refers to the customer or buyer.

ORDERING PROCESS

1: Quotation

To be able to give you an accurate quote for your print run we require the following: 

• Appropriate artwork file;

• Garment type and/or product code if known;

• Quantity;

• Colour(s) with Pantone references if required;

• Contact details such as email address, shipping address and telephone number.

 

Quotations are valid for two weeks.

 

2. Ordering

Once you have approved a quote, we will provide an estimated turnaround time. We will always endeavour to meet a deadline but the lead time may change due to conditions out of our control. If your estimated shipping date is close to the date that you need your order, it is your responsibility to let us know at your earliest convenience.

Under no circumstances are we liable for any consequential loss.  All lead times are approximate.

You are responsible for ensuring the accuracy of your order.

When an order is created the garments and printing are produced to the specification agreed on the accepted quotation and supporting documentation (artwork and/or proof)

We do not hold stock blank garments. When you place an order, we will order blank garments from an agreed supplier. Any changes to the garment type, colour and sizes are therefore not possible after the order has been placed. Any additions to the order are likely to result in a longer turnaround time.

We will check stock and availability on garments prior to quotation and will always endeavour to supply exact quantities ordered. We cannot be held responsible for garments being out of stock or longer printing lead times than estimated, due to longer manufacturing lead times and shipping delays.

T- shirts or garments supplied, by you, to us for printing will be held by us at your sole risk. 

You will indemnify us against any liability for infringement of the intellectual property rights of any third party, resulting from the supply.

All screens made by us will remain our property and can not be removed from the premises. The screens will remain at your disposal for 12 months, after which time screens that are no longer in use will be re-claimed to be reused.

If you cancel an order prior to the start of production, you will be liable for a garment restocking fee that we will incur on return of goods to our supplier. Therefore we can only give a 50% refund on pre-production cancellations.

Orders cannot be cancelled if the printing process has begun. 

 

3. Payment

Payment terms are full payment up-front for all orders, unless otherwise specified.

For credit agreed accounts, payment of goods supplied by us is due 30 days after the date of the invoice covering such goods. 

 

4. Artwork/Proofing

We recommend artwork supplied as vector files such as .pdf or eps at 300 dpi. It is your responsibility to supply print ready files that are accurate and scaled to the correct print size.

We will not be liable for any imperfections in the finished product arising out of imperfections in the artwork and/or reference material supplied, such as incorrectly saved artwork or design and spelling and/or punctuation errors made by the Customer.

Where we are providing artworking services, we will produce a full PDF proof to ensure artwork placement, size and colour selection is correct. At this point it is possible to make amendments to the position, size and colour(s) of the artwork. Once the PDF proof is approved you, the order will go into production and no further changes can be made. 

 

5. Screenprinting

Screenprinting is a manual process that requires a lot of work setting up, therefore a minimum run of 50 garments is required for one screen printing run.

A print run is defined as the printing of one design without changing screens or design.

We use inks appropriate for the print run ordered, unless otherwise specified. 

Our printers may require alterations to artwork layouts, which may affect production times. We will always endeavour to iron out print technicalities prior to a print run.

Designs will be the same size on all garments in a single print run. 

Printing onto dark garments may require the use of a white underbase. This process takes additional time which incurs an additional cost included in the print price. We will always advise of this at quotation. 

Changing ink colour during a print run will incur a clean down charge.

A single print run can only be made up of similar garments ie. t-shirts OR tote bags. Different substrates have different size set ups and ink requirements.

We use Pantone references for ink mixing. Any digital file supplied without a Pantone reference will be given the closest possible ink colour reference matched by us, by eye.

All Customer supplied garments are supplied at the Customers own risk and we will not be responsible for the cost of the supplied garment(s). Due to the nature of the business, spoils are possible and we strongly recommend supplying extra pieces if exact quantities are required. 

All Customer supplied garments must be checked by you before sending to ensure that there are no manufacturing defects. We will not, at any time, be responsible for any imperfections in the finished product if faulty garments are supplied.

 

6. Quality Control

Once a print run is complete, we will perform a quality control inspection of the finished products. Any defective products that have been sourced and supplied by us will not be charged to the customer.

We are not liable for defective printing onto customer supplied products, with a 5% tolerance.

 

7. Packing

T-Shirts are folded in tens. Hoodies/sweaters are folded in fives and stacked in size order. Garments are then bagged using bio-degradable plastic or recycled garment bags. 

 

8. Shipping

We use next day courier companies such as DPD and UPS who collect from our HQ every day. You will receive an email notification with tracking when an order has been booked in for courier collection. You are also welcome to call in to our studio by prior appointment, to collect ready goods.

It is the Customers responsibility to provide an accurate shipping address. HCSo cannot be held liable for delayed or failed delivery attempts due to inaccurate shipping information supplied by the Customer.

 

COMPLAINTS

We go to great lengths to ensure that every order is perfect. We will accept responsibility for any order printed differently to the supplied artwork or approved proof and will reprint the defective product. All claims must be submitted within 48 hours of the date of delivery. We not offer refunds, but will reprint any production errors that exceed the spoilage rate.